bdk8 Privacy Policy — Your Information Is Safe

bdk8 may collect the following types of information from you:

• Identity Information: Full name, date of birth, national ID or passport number (for age verification).
• Contact Information: Email address, mobile number, and postal address.
• Financial Information: Details related to bKash, Nagad, Rocket, Upay, or bank accounts required to facilitate deposits and withdrawals.
• Technical Information: IP address, device type, browser information, operating system, and cookie data.
• Usage Information: Login times, gaming history, bet amounts, win/loss records, and platform navigation history.
• Communication Records: History of your conversations with our support team or live chat.

We collect information in the following ways:

• Registration Process: Information you provide when you open an account with bdk8 is collected at that time.
• Identity Verification (KYC): To confirm your identity during deposits, withdrawals, or transactions above a certain amount.
• Automated Data Collection: Through cookies, web beacons, and other tracking technologies.
• Third-Party Sources: Verified information from payment processors or identity verification services.

Your personal information is used for the following legitimate purposes:

• Creating, managing, and securing your account.
• Processing all financial transactions including deposits and withdrawals.
• Age verification — ensuring services are provided only to those aged 21 and above.
• Fraud prevention, anti-money laundering (AML), and meeting related regulatory obligations.
• Providing customer service and technical support.
• Improving the platform experience and delivering personalised services.
• Complying with applicable laws and regulations.
• Running responsible gaming programmes.

bdk8 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for the platform's core functionality — login sessions and security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand platform performance and usage patterns.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

bdk8 does not sell or transfer your personal information to any third party for commercial purposes. However, information may be shared in specific circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and bank service providers for processing transactions.
• Identity Verification Services: With authorised third parties to complete the KYC process.
• Technology Partners: Infrastructure and cloud service providers for operating the platform.
• Legal Obligations: In response to court orders, requests from regulatory bodies, or legitimate demands from law enforcement agencies.
• Fraud Prevention: With relevant authorities to prevent fraud and money laundering.

We have strict data processing agreements in place with all third parties we work with, and they are required to comply with our privacy standards.

bdk8 has put in place industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel have access to the information they need.
• Firewall and Security Monitoring: 24/7 system monitoring and intrusion prevention measures.
• Regular Security Audits: Regular security assessments are conducted through third parties.
• Two-Factor Authentication: An additional layer of security is available to protect your account.

bdk8 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All transaction and gaming records are retained for as long as the account is active.
• After an account is closed, certain information may be retained for a minimum of five years in accordance with anti-money laundering and regulatory requirements.
• Technical logs and analytics data are generally retained for up to 12 months.
• In the case of legal claims or disputes, relevant information will be retained until the matter is fully resolved.

As an international platform, bdk8 may process your information outside Bangladesh for technical infrastructure purposes. In such cases:

• International data transfers are always completed through encrypted channels.
• We ensure that adequate data protection measures are in place in the countries to which data is sent.
• Standard protection clauses are included in international data transfer agreements with third parties.

As a bdk8 member, you have the following rights over your own personal information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your account and information, though limitations apply where legal obligations exist.
• Right to Object to Processing: You may object to your information being used for marketing or profiling purposes.
• Right to Portability: You may request your information in a structured, machine-readable format.
• Withdrawal of Consent: You may withdraw consent given for optional data processing at any time.

To exercise any of the above rights, contact us at [email protected].

You also have certain responsibilities when it comes to the security of your account:

• Keep your login credentials (username and password) completely confidential.
• Do not share your account details with any third party.
• Use a strong password and change it regularly.
• If you notice any suspicious activity, inform our support team immediately.
• If you log in on a shared or public device, always log out at the end of your session.

bdk8 provides services only to those aged 21 and above. We do not knowingly collect or process any personal information from anyone under the age of 21.

If it comes to our attention that a minor has opened an account, we will immediately close that account and delete all associated information. To report a concern regarding this, contact us at [email protected].

You can set your preferences regarding receiving promotional messages from bdk8 at the time of registration or at any time afterwards:

• You may give or withdraw consent for email notifications, bonus offers, and promotional messages.
• You can turn off marketing communications from your account settings at any time.
• Even if you opt out of marketing, important transactional and security-related messages will continue to be sent.

bdk8 places great importance on responsible gaming. To this end, we use information about your gaming activity to:

• Identify unusual or harmful gaming behaviour.
• Provide information about support resources to problem gamblers.
• Manage voluntary or mandatory account limits and exclusions.
• Use anonymised data for research purposes to improve responsible gaming services.

For more details, visit our Responsible Gaming page.

bdk8 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy:

• Advance notice will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.
• Continuing to use the platform after the updated policy takes effect will be considered acceptance of the new policy.

We advise you to visit this page regularly so that you remain informed about the latest privacy policy.

This privacy policy has been prepared in accordance with applicable international data protection standards. In the event of any dispute regarding the privacy policy:

• As a first step, contact us at [email protected] to report the issue — we are committed to responding within 72 hours.
• Our dedicated data privacy team will investigate your complaint and take appropriate action.
• If you do not receive a satisfactory resolution, you have the right to file a complaint with the relevant regulatory authority.